DEFINITIONS
Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these conditions of purchase, the meaning that is assigned to them:
– WORKING DAYS are the days in which our offices are open for normal activities (generally every day from 9 to 13.00 and from 15.00 to 17.30 excluding Saturdays, Sundays and holidays).
– FORCE MAJEURE shall include situations resulting (directly or indirectly) from strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or carriers, governmental laws or regulations, or any other cause or event beyond our control.
– The information given at above is provided by way of example only. There are other events that may be of a force majeure.
– In any case the customer will be promptly informed by e-mail or telephone notice.
SUBJECT
These purchase conditions have as their object the purchase of typical and complementary products made remotely via computer network on the site “www.parente.biz” belonging to Parente Srl based in San Severo (FG), Via San Paolo di Civitate Km 0,800. These purchases are reserved to Direct customers. Each purchase transaction will be governed by the provisions of D.Lgs. 185/99 and, as regards the protection of privacy, will be subject to the regulations of which to the Legislative Decree n. 196/03.
ORDER ACCEPTANCE
By placing an order on-line, the Customer submits to Parente a proposal to purchase the product and/or products included in the cart. When the customer places an order online for the products that placed in the shopping cart, it agrees to purchase them at the price and under the terms set forth in these terms of purchase. Parente will send the Customer an e-mail of acceptance and confirmation of the order containing the number, date and total amount of the order and the method of delivery of the product. If, for any reason, Parente is unable to process the Customer’s order (for one of the cases indicated below), it will immediately notify the Customer via the site or by telephone.
In particular, Parente will cancel the order:
– if, in the event of a purchase of a product in Parente’s warehouse but in a quantity less than the order placed by the Customer, this is a product no longer in production;
– if the issuer of the Customer’s credit card does not confirm payment.
Parente still reserves the right not to accept the order, even in this case communicating it to the Customer.
CUSTOMER COMMITMENTS
The present general conditions of purchase must be examined online by the Customers before send their orders. The transmission of the order therefore implies their total knowledge and their integral acceptance. The customer agrees and undertakes, once the online purchase process is completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process carried out, in order to fully satisfy the condition of art. 3 and 4 of Legislative Decree no. 185/1999.
PRICES
All prices in the site are VAT included. The prices shown in this site are the prices of sale currently in force.
PAYMENTS
The payment of the purchased products and related shipping costs must be made by the customer when placing the order through the use of one of the credit cards available and indicated online, by bank transfer (in which case the order will be processed upon receipt of the
CRO number or at the time of the crediting of the amount by the bank) or at the receipt of goods by cash on delivery.
DELIVERIES
In case of acceptance of the order it is specified that:
– the shipments will be carried out the next working day, except in cases where it is specified that the goods ordered is not present in stock, then waiting for the same is produced and is restored the stock in the warehouse; if the order was placed on a non-working day, the goods will be shipped on the first following working day. Exceptions may occur in case of FORCE MAJEURE. The goods will be delivered by a courier service at home. For shipment we mean the delivery of the goods to the courier. The delivery times described during the purchase process on the site depend on the shipping method used, depending on the weight and size of the articles purchased. The courier will deliver the goods only in the face of a signature confirming receipt of the same. If the merchandise, sent by courier, does not arrive within the established time, the Client
shall contact Parente at the number indicated on this site. In the event that the goods have not been delivered for inability of the Customer to receive it, this last one will have for first thing to contact the courier through the references that are left by the courier for cases of non-receipt of the goods and, in the case in which such operation is not possible, to contact our warehouse through the contacts published on www.parente.biz.
RESPONSIBILITY FOR LATE DELIVERY
If shipment of the goods cannot take place within the time agreed upon or if the courier does not deliver the goods within the foreseen delivery time, Parente shall contact the Customer as soon as possible and, depending on the latter’s needs, shall attempt to establish another delivery date.
If no such agreement can be reached, Parente will refund the Customer the full amount paid.
IMPORTANT:
in case of return, the Customer must report on the courier’s coupon the quantity and quality returned. As the only responsibility, and if the error is not due to a fact imputable to Parente, the Customer will have to bear the cost of returning the goods. The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival in the warehouse, the goods will be inspected and, in the presence of damage or tampering, Parente will not refund the customer. Parente will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting of the amount due on the credit card used by the customer for the purchase subject to refund, or on a bank account or postal account indicated by the customer. The Client shall be responsible for providing all information necessary for a correct and prompt refund procedure.
COMPLAINTS
Any complaints must be addressed directly to Parente, which undertakes to respond to complaints within two working days.
COMPETENT COURT
For any controversy the place of jurisdiction is Foggia, detached section of San Severo (FG).
In order to meet all your needs, for payments you can choose the mode that you prefer between these:
PAY PAL
BANK TRANSFER
The shipment will take place only after the actual crediting of the transfer to our bank account. For speed up the operation, once you have made the payment send us, for immediate confirmation of purchase, an e-mail to info@parente.biz, specifying the CRO number of Bank transfer that you have made.
IBAN: IT16A0303278630010000002542
BANCA CREDEM
Parente SRL
COD payment in cash to the courier upon receipt of the goods has an additional cost to the charges of transport. IMPORTANT: we do not accept bank checks and / or postal and in case of any refund is necessary to have a bank account or postal account
Shipping costs
Packaging, where not specified, it’s for free.
Below is the price including 21% VAT for each weight range for deliveries in ITALY.
Up to 5 kg € 8.00
Up to 10 kg € 10.00
Up to 25 kg € 13.00
Up to 50kg € 20.00
All photos and texts in this website are property of Parente Srl.
PROTECTION OF CONFIDENTIALITY OF PERSONAL DATA
“D.Lgs 30 maggio2003 n. 196″ Parente Srl, informs that personal data, provided with the filling in the “personal data” form or in any other way, are subject to treatment in accordance with Legislative Decree 196/2003. These data remain available to the consumer for verification, modification or cancellation (entering in the own personal card) and for the exercise of every other right previewed from the art. 7, 8, 9 D.Lgs. June 30, 2003, n.196.
The data are entered in a customer database at the time of the first order or registration; it is assigned an identification code and a password that must be kept for subsequent operations.
With reference to these data, Parente Srl informs that:
The gathering and processing of consumer data is necessary if the consumer wishes to place an order or to access specific services (in this case a denial from the consumer would make it impossible to process the order or access to the service), while it is optional in all other cases.
Consumer data will be processed in written form and on electronic, telematic, magnetic and paper, their treatment will be in relation to contractual requirements, including operations of deposit, payment and delivery of the ordered products, to fulfill obligations provided for by law or ordered by the Authorities and, upon explicit authorization, for purposes of commercial and promotional and interactive promotional and market research.
Consumer data may be viewed by Parente Srl employees.The consumer’s data will not be disclosed or communicated to third parties, except to those necessary or functional to carry out Parente Srl’s contractual activities: Banking institutions for the management of payments and shippers for the transport, in the place indicated by the consumer, of purchased products, third parties who provide activities and services necessary for the execution of services that the consumer will have decided to request or authorize from Parente Srl.
The consumer’s data, unless otherwise specified, will be communicated to the person to whom he or she has decided to send as a gift one or more products purchased through Parente Srl, or to use as his address for the destination of the purchased products.
This communication is appropriate in order not to generate distrust in the person who is to be the recipient of an anonymous package, therefore in the most complete transparency. Owner and responsible for the treatment is Parente Srl,Via San Paolo di Civitate Km 0,800
71016 – San Severo (FG) – Italy
Tel. +39 0882.332498
e-mail: info@parente.biz
D.Lgs 30 June 2003, n.196
Right of access to personal data and other rights.
- The interested party has the right to obtain confirmation of the existence or not of personal data that
concern him, even if not yet recorded, and their communication in intelligible form.
- The interested party has the right to obtain indication of:
(a) the origin of the personal data;
- b) the purposes and methods of processing;
- c) the logic applied in case of treatment with the aid of electronic instruments;
- d) the identity of the owner, manager and the representative appointed in accordance with
article 5, paragraph 2;
- e) the subjects or categories of subjects to whom the personal data may be communicated or
which may come to know them in their capacity as designated representative in the territory of the
State, of responsible or entrusted persons.
- The interested party has the right to obtain
- a) the updating, rectification or, when interested, the integration of data;
- b) the cancellation, transformation into anonymous form or blocking of data processed in violation of law, including those
law, including those that do not need to be kept for the purposes for which the data were collected or subsequently
data were collected or subsequently processed;
- c) certification to the effect that the operations as per letters a) and b) have been notified, as also
as regards their content, of those to whom the data have been communicated or disseminated,
except in the case in which such fulfillment reveals itself to be impossible or involves a use of means
manifestly disproportionate to the protected right
- The interested party has the right to oppose, in whole or in part
- a) for legitimate reasons to the processing of personal data concerning him/her, even if pertinent to the
purpose of collection;
- b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising material or direct sales or for carrying out research.
- b) the processing of personal data concerning him/her for the purpose of sending advertising materials or Exercise of rights.
- The rights referred to in Article 7 are exercised by request made without formality to the owner or the
responsible, also through an appointee, to which it is supplied suitable answer without
delay.
- The rights referred to in Article 7 may not be exercised by request to the owner or the
manager or with recourse under Article 145, if the processing of personal data are carried out:
- a) under the provisions of the decree-law of May 3, 1991, no. 143, converted, with amendments,
by the law of July 5, 1991, n. 197, and subsequent amendments, on recycling;
- b) in accordance with the provisions of Decree-Law no. 419 of 31 December 1991, converted, with
modifications, by Law no. 172 of 18 February 1992, and subsequent modifications, in the field of support to victims of extortion requests;
- c) the logic applied in case of treatment with the support of electronic instruments;
- d) the identity of the owner, manager and the representative appointed in accordance with Article 5, paragraph 2;
- e) of the subjects or categories of subjects to whom the personal data may be communicated or that can come to know them as designated representative in the territory of the State, managers or agents, of responsible or entrusted people,
- The interested party has the right to obtain:
- a) the updating, rectification or, when interested, integration of data
- b) the deletion, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept in relation to the purposes for which the data were collected or subsequently processed;
- c) certification to the effect that the operations as per letters a) and b) have been notified, as also
as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment reveals itself to be impossible or involves a use of means manifestly disproportionate compared to the protected right
- The interested party has the right to oppose, in whole or in part
- a) for legitimate reasons to the processing of personal data concerning him/her, even if pertinent to the
purpose of collection;
- b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising material or direct sales or for carrying out research.
- b) the processing of personal data concerning him/her for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.
Exercise of rights.
- The rights referred to in Article 7 are exercised by request made without formality to the owner or the
responsible, also through an appointee, to which it is supplied suitable answer without delay.
- The rights referred to in Article 7 may not be exercised with a request to the owner or the
The rights referred to in Article 7 may not be exercised with a request to the owner or manager or with recourse under Article 145, if the processing of personal data is carried out;
- a) under the provisions of Decree-Law no. 143 of May 3, 1991, converted, with amendments
by Law No. 197 of July 5, 1991, and subsequent amendments, regarding recycling;
- b) according to the provisions of Decree-Law no. 419 of 31 December 1991, converted, with
amendments, by Law No 172 of 18 February 1992, and subsequent amendments, on the subject of support for victims of extortion demands;
- c) by parliamentary commissions of inquiry set up pursuant to article 82 of the Constitution;
- d) by a public body, other than a public economic body, on the basis of an express provision of law, exclusively for purposes relating to
provision of the law, for the exclusive purposes of monetary and exchange rate policy, the payments system, the and financial markets, as well as the protection of their stability; d) by a public body, other than economic public bodies, on the basis of an express provision of law, for the sole purpose of monetary and their stability;
- e) pursuant to article 24, paragraph 1, letter f), limited to the period during which it could
actual and concrete prejudice to the performance of the defensive investigations or for the the exercise of the right in court;
(f) by providers of publicly available electronic communications services in respect of incoming telephone communications, unless it may result in actual and concrete prejudice to the conduct of for the performance of defensive investigations as per Law no. 397 of 7 December 2000;
- g) for reasons of justice, at judicial offices of any order and degree or the Superior Council
of the judiciary or other self-governing bodies or the Ministry of Justice;
(h) pursuant to Article 53, without prejudice to the provisions of Law No. 121 of April 1, 1981.
- The Guarantor, also on the recommendation of the interested party, in the cases referred to in paragraph 2, letters a), b), d),
- e) and f), shall proceed in the manner referred to in Articles 157, 158 and 159 and, in the cases referred to in letters c), g) and h)
of the same paragraph, it shall proceed in the manner referred to in article 160.
- The exercise of the rights referred to in Article 7, when it does not concern data of an objective nature, may
take place unless it concerns the rectification or integration of personal data of an evaluative nature, relating to judgments, opinions or other subjective evaluations, as well as the indication of conduct to be held or decisions being taken by the data controller. Mode of operation.
- The request addressed to the owner or to the person responsible can also be transmitted by letter
registered letter, fax or e-mail. The Guarantor may identify other appropriate system in reference to new technological solutions. When it regards the exercise of the rights of which to the article 7, paragraphs 1 and 2, the request can also be formulated orally and in that case is noted briefly by the person in charge or the person responsible.
- In the exercise of the rights referred to in article 7, the interested party may confer, in writing, proxy or
In exercising the rights as per article 7, the interested party may grant, in writing, power of attorney or proxy to physical persons, bodies, associations or organizations. The interested party may also be assisted by a trusted person
- The rights as per article 7 referring to personal data concerning deceased persons may be
exercised from who has an interest own, or acts to guardianship of the interested one or for reasons familiar worthy of protection.
- The identity of the interested party is verified on the basis of suitable elements of evaluation, also
through acts or documents available or exhibition or attachment of a copy of an identification document. The person acting on behalf of the interested party exhibits or attaches a copy of the power of attorney, or of the proxy signed in the presence of a person in charge or signed and presented together with a non-authenticated photocopy of an identification document of the interested party. If the interested party is a legal person, a body or an association, the request is made by the natural person legitimated on the basis of the respective statutes or regulations.
- The request referred to in article 7, paragraphs 1 and 2, is made freely and without compulsion and may be renewed, subject to the existence of justified reasons, at an interval of no less than ninety days.
If you are not satisfied with your purchase, contact us directly (within 10 days of receipt of goods), indicating your data and reference of the purchase at the address info@parente.biz, or call us at one of our telephone numbers, telling us why you are not satisfied with what you received. This will allow us to improve the quality and service of our company.
We also ask you to pack the product carefully, in order to protect it from possible shocks during the return shipment. We inform you that the shipping costs will be at your expense.
As soon as we receive the goods, we will replace it, or, according to your request, to refund it within 24 hours.
